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Evidence Guide: SFICPL307 - Facilitate effective communication in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SFICPL307 - Facilitate effective communication in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Assess situations and adapt communication technique accordingly

  1. Tailor verbal communication to the identified audience
  2. Assess and respond appropriately to body language of audience
  3. Use active listening skills and questioning techniques to clarify issues or problem areas for resolution
  4. Select communication strategies that are appropriate to the social and personal needs of the receiver and are according to agency code of ethics and policies and procedures
  5. Seek expert advice where required, or make referrals according to agreed procedures
  6. Identify and check contradictions, ambiguities, uncertainties or misunderstandings with a range of sources and references
Tailor verbal communication to the identified audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and respond appropriately to body language of audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use active listening skills and questioning techniques to clarify issues or problem areas for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select communication strategies that are appropriate to the social and personal needs of the receiver and are according to agency code of ethics and policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek expert advice where required, or make referrals according to agreed procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and check contradictions, ambiguities, uncertainties or misunderstandings with a range of sources and references

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively in the workplace

  1. Apply communication techniques and skills to effectively communicate with individuals and teams, including those of different cultures, according to agency code of ethics and policies and procedures
  2. Make sure communication is clear, concise and accurate
Apply communication techniques and skills to effectively communicate with individuals and teams, including those of different cultures, according to agency code of ethics and policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make sure communication is clear, concise and accurate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in meetings

  1. Brief supervisors and other team members on the meeting's purpose and proposed items to be raised
  2. Research and obtain documents to be used for the meeting
  3. Prepare own contributions relevant to the purpose of the meeting and supportive of the organisation's goals and objectives
  4. State and substantiate own position clearly and effectively
Brief supervisors and other team members on the meeting's purpose and proposed items to be raised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and obtain documents to be used for the meeting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare own contributions relevant to the purpose of the meeting and supportive of the organisation's goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

State and substantiate own position clearly and effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use conflict resolution and negotiation skills to address issues and incidents

  1. Maintain control and objectivity at all times in conflict situations
  2. De-escalate situational conflict according to agency code of ethics and policies and procedures
  3. Separate persons in conflict, where appropriate, and negotiate or impose relevant solutions
  4. Access and use external agencies where required
Maintain control and objectivity at all times in conflict situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

De-escalate situational conflict according to agency code of ethics and policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Separate persons in conflict, where appropriate, and negotiate or impose relevant solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use external agencies where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge